90ok Privacy Policy — How We Handle Your Personal Data
Your privacy matters at 90ok. This policy explains exactly what data we collect, why we collect it, and how it is protected across every part of the platform.
Introduction to This Privacy Policy
This Privacy Policy ("Policy") describes how 90ok ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data submitted by users ("you", "the User") when accessing or using any part of the 90ok platform available at 90ok.buzz. This Policy applies to all users of the platform, including registered account holders and unregistered visitors. By using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
This Policy should be read alongside the 90ok Terms and Conditions, which govern the overall use of the platform. 90ok is committed to handling personal data responsibly, keeping it secure, and being transparent about how it is used. If you do not agree with this Policy, please do not use the platform. If you have questions about how your data is handled, contact us at [email protected].
1Information We Collect
90ok collects personal and non-personal information through several channels depending on how you interact with the platform. The categories of information we collect are described below.
Registration and Account Data
Transaction and Payment Data
Technical and Usage Data
Technical data is collected automatically when you visit or use the platform. This data does not on its own identify you as an individual but is used to maintain platform security, diagnose technical issues, and improve the user experience for all Bangladesh players.
2How We Use Your Information
Personal data collected by 90ok is used solely for the purposes described in this Policy. We do not process personal data in ways that are incompatible with the original purpose of collection. The primary uses of personal data are as follows.
- Account creation, verification, and management: to register your account, confirm your identity, and maintain your account in good standing on the platform.
- Transaction processing: to process deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other accepted payment method, and to maintain accurate transaction records.
- Regulatory compliance and fraud prevention: to comply with applicable KYC obligations, anti-money-laundering requirements, and responsible gaming obligations, and to detect, investigate, and prevent fraudulent or prohibited activity on the platform.
- Customer support: to respond to your support requests, account queries, and complaints in a timely and accurate manner, using the contact information associated with your registered account.
- Platform improvement and analytics: to analyse aggregated, anonymised usage patterns to improve game selection, payment flows, and the overall user experience for players in Bangladesh.
- Promotional communications: where you have consented to receive marketing communications, to send you information about bonuses, promotions, and platform updates. You may withdraw this consent at any time by contacting support.
3Legal Basis for Processing
90ok processes personal data on the following legal bases, depending on the nature and purpose of the processing activity.
- Contractual necessity: processing that is necessary for 90ok to fulfil its obligations to you as a registered user of the platform, including account management, payment processing, and the provision of gaming services.
- Legal obligation: processing that is required for 90ok to comply with applicable legal obligations, including KYC identity verification, anti-money-laundering checks, and responsible gaming requirements.
- Legitimate interests: processing carried out in furtherance of 90ok's legitimate business interests, including fraud prevention, platform security, and the production of anonymised analytics data, where those interests are not overridden by your data protection rights.
- Consent: processing of personal data for marketing communications, where you have given explicit consent to receive such communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.
4Sharing Your Information
90ok does not sell, rent, or trade your personal data to third parties. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment and financial service providers: when processing deposits and withdrawals, transaction data is shared with the relevant payment processor (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard) solely to complete the transaction. These providers process data under their own privacy policies and applicable financial regulations.
- Game and technology providers: game session data may be shared with third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, and Spribe) to the extent necessary to deliver the relevant game service and maintain game integrity.
- Regulatory and law enforcement authorities: where 90ok is required by applicable law, court order, or regulatory authority to disclose personal data, we will do so to the extent required. Where legally permissible, we will endeavour to notify you of any such disclosure.
- Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of 90ok's assets, personal data held by 90ok may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer via the contact details registered on their account.
All third parties to whom 90ok discloses personal data are required to handle that data securely and in accordance with applicable data protection standards. 90ok does not authorise third parties to use personal data for their own independent marketing or commercial purposes.
5Payment Data and Financial Information
When you make a deposit or request a withdrawal at 90ok, your transaction is processed via the payment method you select. 90ok stores a record of each transaction including the payment method type, the amount in BDT, the direction of the transaction (deposit or withdrawal), and the timestamp. Full payment credentials — such as your complete bKash PIN, Nagad account password, or card number — are never stored by 90ok. Payment authentication is handled directly by the respective payment provider's secure environment.
For KYC purposes, 90ok may collect and store a copy of the mobile wallet number or partial payment identifier associated with your registered payment method to confirm that deposits and withdrawals are made from payment instruments registered in your own name. This is a standard anti-fraud and anti-money-laundering control applied to all 90ok accounts.
6Cookies and Tracking Technologies
The 90ok platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, and collect anonymised usage analytics. The following categories of cookies are used on the platform.
- Essential cookies: these are technically necessary for the platform to function correctly. They maintain your login session, enable secure payment flows, and preserve your account settings between pages. Essential cookies cannot be disabled without significantly impairing the functionality of the platform.
- Analytics cookies: these collect anonymised information about how users navigate and interact with the platform. Analytics data is aggregated and cannot be used to identify individual users. It is used solely to identify areas of the platform that can be improved to deliver a better experience for Bangladesh players.
- Preference cookies: these remember choices you have made on the platform — such as language settings and notification preferences — so you do not have to re-enter them on every visit.
Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies may prevent the platform from functioning correctly. 90ok does not use third-party advertising cookies or cross-site tracking technologies that share your data with advertising networks.
7Data Retention
90ok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for as long as required by applicable law. The following general retention periods apply: account data is retained for the duration of the account's active life and for a minimum of five years after account closure, to comply with anti-money-laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of each transaction; KYC documentation is retained for a minimum of five years from the date of verification or account closure, whichever is later.
When personal data is no longer required, 90ok will securely delete or anonymise it in accordance with its internal data management procedures. Where anonymisation is not technically feasible, 90ok will ensure that the data is stored in a manner that prevents its use for any purpose other than retention compliance.
8Data Security
90ok implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and staff training on data handling obligations. All payment processing partners used by 90ok operate secure, industry-standard payment environments.
While 90ok takes reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, 90ok will notify affected users without undue delay using the contact details registered on their account. If you become aware of any suspected unauthorised access to your account, please contact support immediately at [email protected].
9Your Rights
As a user of the 90ok platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 90ok support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt.
- Right of access: you may request a copy of the personal data that 90ok holds about you. This is sometimes referred to as a Subject Access Request. 90ok will provide the requested information in a commonly used electronic format.
- Right to rectification: if any personal data that 90ok holds about you is inaccurate or incomplete, you may request that it be corrected. Where the correction is straightforward (such as updating a registered mobile number), 90ok will process the correction promptly upon verification of your identity.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the processing is unlawful. This right is subject to 90ok's legal obligations to retain data for regulatory compliance purposes.
- Right to restriction of processing: you may request that 90ok restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing based on legitimate interests.
- Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. 90ok will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
Please note that some rights are not absolute and may be subject to conditions or limitations under applicable law. Where 90ok cannot fulfil a request — for example, because retaining the data is required by law — we will explain the reason clearly in our response.
10Children's Privacy
The 90ok platform is strictly for adults aged 21 and above. 90ok does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a user who is under 21, we will delete that data promptly and close the associated account without prior notice. If you believe that a person under the age of 21 has registered an account on the platform, please contact us immediately at [email protected] so that we can take appropriate action.
11Changes to This Privacy Policy
90ok reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material — for example, where we introduce a new category of data processing or a new third-party sharing arrangement — we will endeavour to notify registered users via their registered contact details before the changes take effect. Continued use of the platform after any updated Policy is published constitutes acceptance of the revised Policy. We encourage you to review this page periodically so you remain informed about how 90ok protects your personal data.
Questions About This Privacy Policy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how your personal data is being handled, please contact the 90ok support team. We aim to acknowledge all data-related queries within 24 hours and resolve them within 30 days, in line with our data handling commitments.
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