90ok Frequently Asked Questions

Creating a 90ok account takes under two minutes. Visit the 90ok Login page, enter your mobile number or email address, choose a strong password, and confirm you are 21 years of age or older. A verification code is sent to your registered number to activate the account. Only one account per person is permitted — registering duplicates violates the Terms and Conditions and may result in permanent closure of all linked accounts.

90ok requires standard KYC documents before processing larger withdrawals. Accepted identity proofs include a National ID Card (NID), passport, or birth registration certificate. For address verification, a recent utility bill or bank statement is accepted. Submit clear photo copies via email to [email protected]. Most verifications are completed within 24 hours on business days. KYC is a one-time process and protects your account from unauthorised access.

To reset your 90ok password, open the 90ok Login page and select the Forgot Password option. Enter the mobile number or email address linked to your account and you will receive a reset link or one-time code. If you no longer have access to your registered contact details, email [email protected] with your username and a photo of your NID so the support team can verify your identity manually and restore access.

No — 90ok allows only one account per person. Opening duplicate accounts is a breach of the Terms and Conditions and may lead to permanent suspension of all accounts and forfeiture of any associated balance. If you have accidentally created a second account, contact [email protected] immediately so the team can merge your records and protect your funds before any automated review flags the duplicate.

To permanently close your 90ok account, email [email protected] from your registered address stating your username and closure request. Any cleared real-money balance will be returned to your registered payment method before closure. If you are closing for responsible gaming reasons, consider requesting a self-exclusion instead — this also blocks future registration attempts, which is a stronger long-term safeguard if gambling has become a concern for you.

bKash deposits on 90ok are credited almost instantly — typically within 30 seconds of the bKash transaction being confirmed on your phone. If your balance has not updated after five minutes, check that the bKash payment completed successfully and that you used the correct 90ok merchant number. For any deposit still missing after 15 minutes, email [email protected] with your bKash transaction ID and the exact amount sent.

The minimum deposit on 90ok is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no stated maximum for standard accounts, though accounts undergoing KYC review may have temporary limits applied. Always deposit from a payment account registered in your own name — third-party deposits are not accepted and will be returned, which may delay your play time.

The minimum withdrawal on 90ok is ৳500 BDT. Withdrawal requests are sent to the same payment channel used for your most recent deposit — for example, if you deposited via Nagad, your payout goes to that Nagad account. Requests submitted before 10 PM Bangladesh Standard Time (BST, UTC+6) on business days are typically processed the same day. Withdrawals may take slightly longer during peak periods or if additional identity checks are needed.

90ok does not charge platform-side fees on standard withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fee on receipt, which is outside 90ok's control. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may also incur the standard inter-bank processing fee set by your bank. These third-party fees are disclosed by the respective provider and are not set by 90ok.

No — 90ok enforces a same-source withdrawal policy to prevent fraud. Your payout must go back to the exact payment account used for the original deposit. If your registered bKash or Nagad number has changed — for example, after a SIM swap — contact [email protected] before requesting a withdrawal to update your payment details. Account re-verification will be required, which typically takes one business day to complete.

Yes — 90ok offers cricket betting markets on BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures including Tests and ODIs. Available markets include match winner, top batsman, top bowler, total runs, over/under lines, and in-play live betting. BPL markets typically go live 24 hours before each fixture. The minimum cricket bet is ৳100 BDT. Odds are updated in real time throughout each match.

All slot games on 90ok use a certified Random Number Generator (RNG) built into each game by its provider — including Pragmatic Play, Microgaming, and Spribe. The RNG guarantees every spin outcome is statistically independent and cannot be predicted or manipulated. Return-to-Player (RTP) percentages are set by the provider and displayed in each game's information panel. 90ok does not alter provider RTP settings; what you see in the game info is what the game pays over time.

Yes — 90ok is a mobile-first platform and all games run directly in your phone's browser with no app download required. The site is fully optimised for Android and iOS devices across all major Bangladeshi networks — Grameenphone, Robi, Banglalink, and Teletalk. For live casino games with video streaming, a stable 4G or Wi-Fi connection gives the smoothest experience. You can play from anywhere in Bangladesh including Dhaka, Sylhet, Khulna, and Cox's Bazar.

RTP (Return to Player) is the percentage of all wagered money a game statistically returns to players over millions of rounds. A slot with 96% RTP returns ৳96 for every ৳100 wagered on average across a very long run — it does not guarantee that result in any single session. Higher-RTP games (above 95%) generally stretch your budget further than lower-RTP games. RTP figures for every game on 90ok are displayed in each game's information or paytable screen.

90ok offers a welcome bonus to all new players who complete registration and make their first qualifying deposit. The bonus percentage and maximum amount are updated periodically — visit the promotions section on the 90ok Casino page for the current offer. Welcome bonuses are subject to a minimum deposit threshold, wagering requirements, and specified game contribution rates. Read the full bonus terms before claiming to confirm the offer suits your playing style and budget.

A wagering requirement (also called rollover) is the total amount you must bet before bonus funds can be withdrawn as real cash. On 90ok, if a bonus carries a 20x wagering requirement, you must place bets totalling 20 times the bonus amount before cashing out. For example, a ৳1,000 bonus at 20x means ৳20,000 in total bets are required. Slots typically contribute 100% towards this total; some table games may contribute less. Check the specific promotion terms for exact contribution rates.

Free spin winnings on 90ok are credited as bonus funds and are subject to the wagering requirement stated in the promotion terms — commonly between 15x and 30x the winnings amount. Free spins are usually valid for 7 days from the date of credit; any unused spins or incomplete wagering expire at the end of that period. Always check the active promotion details on the 90ok Casino page to see the exact wagering multiplier for the current free spin offer.

No — bonus funds on 90ok cannot be withdrawn until the full wagering requirement is satisfied. If you request a withdrawal while the rollover is incomplete, the bonus and any bonus-derived winnings are forfeited and only your original real-money deposit balance (if any remains) is returned. If you prefer not to be bound by wagering terms, you may decline the bonus at the point of claiming — contact [email protected] before making your first deposit if you want to opt out.

90ok uses industry-standard SSL encryption to protect all data transmitted between your device and the platform, including login credentials, personal details, and payment information. Account passwords are hashed using secure storage practices and are never held in plain text. 90ok does not sell or share your personal data with third parties for marketing. For full details on data handling, see the Privacy Policy page. If you ever suspect unauthorised access to your account, contact [email protected] immediately.

The minimum age to register and play on 90ok is 21 years old. This requirement applies to all players in Bangladesh without exception. Age is verified during the KYC process and 90ok reserves the right to request proof of age at any point. Any account found to belong to a person under 21 will be closed immediately and any balance forfeited. If you know of a minor attempting to use 90ok, report it to [email protected] so the issue can be addressed promptly.

To request self-exclusion from 90ok, email [email protected] from your registered address with your username and the words self-exclusion request in the subject line. You can request a minimum 6-month exclusion or a permanent exclusion. Once confirmed, the exclusion cannot be reversed during the active period — this is an intentional safeguard. Your account will be suspended immediately and you will not be able to deposit, bet, or access any games. If gambling is causing distress, please reach out to support without delay.

Yes — 90ok provides deposit limits as a free responsible gaming tool available to all account holders. You can set a daily, weekly, or monthly cap by emailing [email protected] with your username and the limit you want applied. Limits take effect immediately once confirmed. Lowering a limit is instant; increasing a limit is subject to a 7-day cooling-off period so you have time to reconsider. This tool is ideal for players in Dhaka, Chittagong, or anywhere in Bangladesh who want to enjoy 90ok within a fixed budget.